ORDERING AND CONCLUDING CONTRACTS
Ordering goods in the Yacht center shop is possible 24 hours a day, 7 days a week.
– Yacht center shop offers its products to its customers
– By clicking on the product name, picture or DETAILS, the customer is shown the product details.
– By clicking on BUY the product is added to the cart.
– At the top right of the web shop is a symbolic view of the cart. By clicking on this field, the Customer is shown the currently selected products and, if necessary, the Customer can make changes.
– When the Buyer is sure that he wants to complete his purchase, it is necessary to click the ORDER option.
– The customer can make the purchase as a registered user or as an unregistered user which is selected in this step.
– In the Order Specification the Customer enters the Name, Address, Phone Number and E-mail.
– After selecting the payment method, the Customer goes to the next step by clicking on the ORDER option, or returns to the previous step by clicking on RETURN.
– The customer receives an automated order confirmation (Order confirmation) by e-mail.
– The contract with Yacht center shop is realized at the moment when Jaht centar adriatik d.o.o. receive the payment to your bank account.
– Sending is confirmed by e-mail and the invoice is delivered with the delivered product.
In the event that the ordered product is not available or for any reason can not be delivered, the Seller will notify the Buyer (electronically, in writing or by telephone). The customer can then accept a new delivery time, cancel the order or choose another product.
If the Buyer decides to cancel the order, the Seller will refund the money no later than seven working days from the date of cancellation.
If the Buyer decides to terminate the contract before the product is sent for delivery, no costs will be charged.
If the Buyer decides to return the product after receiving it, the refund or replacement of the product will be made within seven working days after receipt of the specific product in Jaht centar adriatik d.o.o.
Delivery of goods is within 24 -48 hours for all places in the Republic of Croatia except the islands of Vis, Pašman, Ugljan, Rab, Cres and Lošinj where the maximum is 3 working days. For the area of Slovenia and Hungary within 24-48 hours. Other EU countries according to GLS delivery schedule. Sundays and public holidays are not included at the time of delivery. For orders paid by the Buyer via general payment slip or Internet banking, the deadline starts from the moment when Jaht centar adriatik d.o.o. receive payment to your bank account, and for orders paid by the Buyer by credit card, the delivery deadline is 2 days from the execution of the order.
When taking over the goods, the buyer is obliged to check for any damage and immediately report it to the delivery person who delivered the goods, ie refuse to take over the shipment on which external damage is visible. The Seller is not responsible for damages that are in the domain of the delivery service, but in agreement with them will provide service to the Buyer and resolve the situation to the satisfaction of the Buyer.
Delivery is made to the entrance to the residential building of the desired address. In the case of a residential building, the supplier is not obliged to carry the goods to the floor where the Buyer is located, but to the entrance to the building. Delivery is made through transport companies that provide transport services.
The goods are insured against loss in delivery, and if the Buyer does not receive any notice or delivery from the Seller or the postal service after 15 days of submitting the order, he must notify the Seller so that he can take action to find or send a replacement.
RETURN – REPLACEMENT, TERMINATION OF CONTRACT
The buyer has the right to return the product within 15 days (from the date when the decision on unilateral termination of the contract was sent) without stating the reasons if the ordered product does not match. When the Buyer returns the goods he has two options: exchange for another product or refund of the amount paid (unilateral termination of the contract)
The buyer can replace the product within 15 days (from the date when the decision on unilateral termination of the contract was sent) without giving a reason for any other product of the same, lower or higher price.
When the price of the replacement product is lower, the overpaid amount is returned to the Buyer in the manner in which the Buyer made the payment, and when the price of the replacement product is higher, the Buyer and Seller will agree on the manner in which the Buyer wants to make additional payment.
When the Seller receives the product returned by the Buyer, and the Buyer wants a replacement product, the Seller is obliged to deliver it to him within 3-10 working days from the day when he received the return.
Upon return, the product must be returned in the original packaging with the declaration and undamaged to the address of the Yacht center shop from which the product was sent.
The buyer is responsible for any impairment of the value of the purchased product as a result of its use and handling.
The Buyer may notify the Seller of the intention to replace by phone 01/56 16 306 or by e-mail: firstname.lastname@example.org
When replacing, it is necessary to fill in and send the replacement form, which is attached to the box upon return and attached to the e-mail. The form can be downloaded here .
The buyer can also return the product and request a refund of the amount paid, ie unilaterally terminate the contract without giving a reason within 15 days (from the date when the goods that are the subject of the contract are handed over).
In order for the Buyer to be able to unilaterally terminate the contract, he must notify the Seller of his decision before the deadline by an unambiguous statement sent by mail, fax or e-mail stating his name, address, telephone number, e-mail address, and may use the attached example of a unilateral termination form available here
The Buyer returns the product without undue delay, and in any case no later than 15 days from the date of sending the decision to the Seller to unilaterally terminate the contract.
The Seller will refund the money after receiving the return of the product or after the Buyer provides proof that the product has been sent to the Seller. The refund of the paid amount is made in the same way in which the Buyer made the payment.
According to the Consumer Protection Act, the Buyer is obliged to bear the direct costs of returning the goods if he exercises his right to unilateral termination of the contract, and if the Buyer wishes, he can contact the Yacht Center adriatik d.o.o. to the info number or e-mail address email@example.com
in order to obtain information on the manner, possibilities and conditions of returning the product by Yacht centra adriatik doo
The customer is responsible for any impairment of the product resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the product.
The Seller is obliged, without delay, to deliver to the Buyer a confirmation of receipt of the notice of unilateral termination of the contract by e-mail. The Seller and the Buyer will directly and unanimously agree on all issues, and if the Buyer is not satisfied with the outcome he can file a private lawsuit.
Yacht center shop undertakes to provide protection of personal data of Customers, so that it collects only the necessary basic data on customers / users that are necessary to fulfill our obligations; informs Customers about how to use the collected data, regularly gives Customers the option to use their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to do the job.
COLLECTION OF PERSONAL DATA
The yacht center shop may collect certain information about your visits, such as the name of your ISP and the Internet Protocol (IP) address through which you access the Internet; the date and time of your visit to the website; the pages you viewed while you were on the website and the internet address of the website from which you linked directly to our website. This data is used to improve and administer the website and analyze trends.
BUSINESS DATA PROTECTION
Yacht center adriatik d.o.o. works in accordance with the law and certain provisions of data protection. All employees of Jaht centar adriatik d.o.o. are responsible for respecting the principles of privacy protection.
We reserve the right to make errors in the descriptions or photographs of the items.